CUSTOMER SERVICE
WARRANTY
PLACING AN ORDER
PAYMENT OPTIONS
ITEM AVAILABILITY
TRACKING YOUR PACKAGE
CHANGING OR CANCELING YOUR ORDER
RETURN POLICY

WARRANTY DEPT. 

Every product that Smooth Industries sells is covered by a one-year warranty from the date of purchase. The warranty covers defect of workmanship and materials, but DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If you suspect a defect in workmanship or materials of a Smooth Industries product, you may send the product to us for a warranty evaluation at any time within the first year of ownership. California state law requires that items accepted for repair be clean. Charges will be assessed if cleaning is necessary. Damaged items covered by warranty will be repaired or replaced with items of comparable size and style, at Smooth Industries sole discretion. Damaged items not covered under warranty will be repaired, when possible, for a reasonable rate and a fee will be charged for return shipping. For warranty evaluation, your product should be sent pre-paid and insured to Smooth Industries at:  
 
Smooth Industries 
Warranty and Returns Department 
1955 Avenida Plaza Real 
Oceanside, Ca. 92056
 
*Smooth Industries cannot be held liable for lost inbound packages.

CONTACT INFORMATION FOR ORDERING
 
PHONE A FRIEND
(760) 732-3522
Monday to Friday, 9:00AM to 5:00PM Pacific Time
ALWAYS OPEN
Shop online at your convenience, 24 hours a day, 7 days a week. All personal information you submit is encrypted and secure.
FAX AWAY
Print out an order form, fill it in, and fax it to us  
(760) 732-3314
SNAIL MAIL
Print out an order form, fill it in, and mail it to: 
 
Smooth Industries 
c/o Sales 
1955 Avenida Plaza Real
Oceanside, Ca. 92056

ETC, ETC.
We make every effort to ensure that all information is correctly posted on our website. Smooth Industries reserves the right to change prices without prior notice and to invoice at the corrected price. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to variations in monitors.

PAYMENT OPTIONS

Smooth Industries accepts Visa, MasterCard and for our customers who prefer something other than plastic, checks and money orders are always accepted. Unfortunately, we cannot accept cash. Your credit card will not be charged until your order has been shipped.

ITEM AVAILABILITY

A product's availability is clearly noted on the Product Detail page as "In Stock”, "Out of Stock” or “Coming Soon”. Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock (Out of Stock) or are not available for shipment until a specific release date (Coming Soon). For more information, please read the details below.
In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by the end of Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Out of Stock Items
Out of Stock items are items that have sold out and are on back order, yet you can still place an order for that particular item. An Out of Stock item you order is shipped directly to you once it is in stock. You will be notified of the status of your Out of Stock item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Out of Stock”: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.
Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Pre-Book Items
Pre-Book items are items that are available for purchase on our site in advance of the release date for sale to the general public. Pre-Book items are shipped directly to you once the product is in stock. You will be notified of the status of your Pre-Book item via e-mail. You will not be charged for any item until it is shipped to you.

TRACKING YOUR ORDER

At this point in time, the easiest and quickest way to track your order is to e-mail customer service at brandy@smoothindustries.com You only need to provide us with your last name and we can give you an immediate update as to when you can expect your package. We will also provide you with a tracking number, which you can further check for yourself online at www.ups.com

CHANGING OR CANCELING YOUR ORDER

At Smooth Industries, we want you to be completely satisfied with your order. That’s why we’re pleased to offer a guarantee on all Smooth Industries merchandise. Should you decide to change or cancel your order, please immediately call our customer service (760)732-3522 . If your order has already been processed, then it may be too late to cancel the shipment. In this case, simply return the shipment by following the 3 easy steps listed in the next section, and we’ll refund the purchase price of the item, or exchange for other merchandise. Unfortunately, the original shipping is not refundable.

RETURNS

Smooth Industries will gladly exchange or refund any item within 30 days of purchase. If you would like to exchange your product for other merchandise, simply follow the steps below to return the item and place a new order on the site for what you’d like instead. Once the original item is returned, you will receive a credit on your credit card in the amount that you paid (this excludes any promotional discounts and/or original shipping cost) on your next credit card statement.

If you didn’t actually make the purchase (say you received a gift) and would like to return it, we’ll issue you credit towards your next visit with us.

Please note that shipping charges are NOT refundable.

All returns that are refunded will be subject to a 15% restocking fee.

Returns that are for exchange require the following to be accepted;
• Original tags attached
• Items may not have been washed or worn
• No visible damages

Here is the 3-STEP routine for returning stuff:

STEP 1: Call us first to get a return authorization number. THIS IS VERY IMPORTANT! Don’t forget. We must know who’s sending what back to properly credit your account.

STEP 2: Re-pack the product in its original box and include your original packing invoice. Simply address the package as follows:

Smooth Industries
c/o Sales
1955 Avenida Plaza Real 
Oceanside, Ca. 92056

Be sure to write your return authorization number on the packing slip and place this important paperwork inside the package. Note that your return shipping charges are reimbursed if the item is being returned as a result of our error.

STEP 3: Please ship the product back to us via UPS or USPS, and we STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Remember, we can only credit you for items received back in our warehouse. Note that it can take up to 6 weeks for a return to be credited on your credit card. Please not that in the case of returns sent from APO/FPO addresses, the military handles delivery, so we are unable to estimate the shipping time back to us. Usually these returns take a little longer than normal, so please be patient.